Shipping policy
Shipping Policy
At OurVitta, we strive to process and ship all orders as quickly as possible. We work with international suppliers and logistics partners to offer our products to customers in the United States.
Order Processing
Once your payment has been confirmed, your order will enter our fulfillment process.
Our standard processing time is 1–3 business days.
Orders placed during weekends or holidays will begin processing on the next business day.
Once your order has been shipped, you will receive an email containing the available tracking information.
Delivery Times
Orders shipped to the United States have an estimated delivery time of 7–15 business days from the date they are shipped.
Under certain circumstances, particularly during periods of high demand, promotions, holidays, or logistical disruptions, shipping may take longer than the estimated timeframe.
Delivery times are estimates and do not constitute a guarantee of delivery by a specific date.
Once a package has been handed over to the carrier, certain factors may affect transit times that are beyond OurVitta's direct control.
Order Tracking
Once your order has been shipped, you will receive an email containing the available tracking information.
Please note that tracking information may take between 24 and 72 hours to begin showing updates.
During this period, it is completely normal for tracking information to remain unchanged or for no information to appear immediately.
Shipping status may update gradually as the package moves through different logistics facilities.
International Shipping
Some orders may be shipped from international fulfillment centers depending on product availability and inventory location at the time the order is placed.
This allows us to offer certain products and process orders efficiently.
Customers may receive tracking information from different logistics providers throughout the transportation process.
Shipping Address
It is the customer's responsibility to provide a complete, accurate, and up-to-date shipping address when placing an order.
If you have entered an incorrect address, please contact us as soon as possible at:
We will attempt to update the information as long as the order has not yet been processed or shipped.
However, we cannot guarantee that an address can be changed once the order has begun processing or has already been shipped.
OurVitta is not responsible for delays, failed deliveries, or packages returned to the sender as a result of an incorrect or incomplete address provided by the customer.
Returned-to-Sender Orders
If an order cannot be delivered due to an incorrect address, repeated absence of the recipient, refusal of the package, or any other circumstance attributable to the customer, the carrier may return the package to the sender.
In such cases, please contact us at:
If a new shipment is required, additional shipping charges may apply, particularly when the issue is the result of incorrect information provided by the customer.
Packages Damaged During Transit
We recommend inspecting your package as soon as you receive it.
If the packaging shows significant damage, take photographs before opening it whenever possible.
If the product arrives damaged, please contact us as soon as possible at:
Please include your order number and photographs or videos of the packaging and product so that we can assess the issue and provide an appropriate resolution.
Incorrect Orders
If you receive a product that differs from the item shown in your order, please contact us at:
Before returning any product, please wait for instructions from our team so that we can review the case and determine the appropriate resolution.
Lost Packages
If the tracking information indicates that your order has been delivered but you cannot locate it, please contact us so that we can help review the available information.
We may request additional information from the carrier in order to investigate the issue.
OurVitta is not responsible for packages that have been correctly delivered to the shipping address provided by the customer, although we will review each case individually.
Exceptional Delays
Although we work to ensure that all orders arrive within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Carrier delays.
- Adverse weather conditions.
- Periods of high demand.
- Holidays.
- Issues at logistics facilities.
- Transportation network disruptions.
- Inspection or customs procedures.
- Force majeure events.
In these cases, delivery may take longer than the estimated timeframe stated above.
A transportation delay does not automatically result in order cancellation or a refund, unless otherwise required by applicable law.
Contact
If you have any questions regarding your order or shipment, you can contact us at:
Our team will be happy to assist you.